Responsible Gaming

Our Commitment to Safe Gaming

At hamburgerqueen.co.uk, we are committed to promoting responsible gambling. We believe that betting should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. If you choose to gamble, please do so within your means and for enjoyment purposes only.

Age Verification

You must be 18 years of age or older to gamble in the United Kingdom. We take age verification seriously and reserve the right to request proof of age at any time. If you are under 18, or if gambling is illegal in your jurisdiction, you must not use William Hill or any other betting service through our site.

Warning Signs of Problem Gambling

Problem gambling can develop without you realising it. Please be aware of these warning signs:

• Gambling more frequently or with larger amounts than intended
• Attempting to recover losses by gambling more ("chasing losses")
• Feeling anxious, irritable, or restless when unable to gamble
• Hiding your gambling activities from friends, family, or partners
• Using gambling as a way to escape problems or negative feelings
• Neglecting work, education, or relationships due to gambling
• Borrowing money or getting into debt to fund gambling
• Lying about the amount of time or money spent gambling
• Gambling with money allocated for essential expenses (rent, food, bills)
• Experiencing financial difficulties as a result of gambling

If you recognise any of these signs in yourself or someone else, please seek help immediately.

Self-Help Tools & Player Protections

Most reputable gambling operators, including William Hill, offer tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
• Loss Limits: Set a maximum amount you're willing to lose over a set period
• Reality Checks: Receive reminders during your gaming session about how long you've been playing
• Time-Out: Take a break from gambling for a set period (hours, days, or weeks)
• Self-Exclusion: Voluntarily exclude yourself from gambling for a longer period (typically 6 months or more)

We encourage you to use these tools as part of your responsible gaming strategy.

Support & Help Organizations

If you're concerned about your gambling or need support, these organizations provide free, confidential advice and treatment:

United Kingdom

• GamCare – Free counselling, support, and information for problem gamblers and their families
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, confidential, 24/7)
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk
  Register to self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous – Peer support and fellowship for those struggling with gambling addiction
  Telephone: 0330 094 0322

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

If You Need Help

Don't suffer in silence. If you or someone you know is struggling with gambling, help is available. There is no shame in seeking support. Many people recover from problem gambling with the right help and support.

Contact one of the organisations listed above today. They are free, confidential, and available to help you.

Last updated: 2026. This information is provided for guidance only. For the most current support resources and information, please visit the organisations listed above.